Frequently Asked Questions

Existing Investors Registering Online

I am an existing Aberdeen Standard customer, how can I access my accounts online?

Simply register online, it should take no more than a few minutes. You will need to enter the following information;

  • your Aberdeen Standard account number
  • all of your forenames and surname
  • your full postcode
  • your date of birth
  • your email address

For registration to be successful, all details entered must match those we currently hold on our system.

What will happen after I register?

You will be presented with your User Name, you should keep note of it. You will be notified of your password by email and by post.

What happens when I login for the first time?

Once you have received your password either by post if you're an existing client or by email if you're a new client, you will be able to login to the service using your User Name and password. You will be prompted to re-enter some of your details and your password, which will then need to be changed. The format of the password must be a minimum of 8 characters and include 1 upper case alpha, 1 lower case alpha and 1 numeric character.

I am an existing customer but my online registration has been unsuccessful, why?

This could be because the details you have entered don't match those currently held on our system for you. Please contact Customer Services who will be able to assist you on 0808 500 0040 (or 0044 1268 448 222 if you are not in the UK).

I have disabled my account, what do I need to do?

From the 'Login' screen, you will need to repeat the initial registration process.

New Investors Registering Online

I am a new Aberdeen Standard customer, what do I need to open an online account?

Applying online is straightforward - it should take about 10 minutes to complete all the steps. You'll need your National Insurance number and your bank details. You will need to provide details of a UK bank account in your name for us to set up your account. Once you have submitted your application you will be able to add funds and login to buy shares on your account.

Why do I need to give you my National Insurance number when I open an Aberdeen Standard online account?

We ask for your National Insurance number for identification purposes. It is also a HM Revenue and Customs requirement when you open an ISA account.

As a new investor, why do I need to supply my bank details and set up a Direct Debit instruction when I open an Aberdeen Standard account online?

Providing this information allows you to move funds quickly and easily between your nominated bank account and your Aberdeen Standard account. If you open an ISA, the annual administration fee is also collected from your bank account (taken in one installment in April). Your bank account details also mean that we can identify you as a UK bank account holder and trace the source of funds so we comply with anti-money laundering regulations.

Does the Direct Debit instruction mean that I will be making regular payments?

No. Regular payments will only be made if you provide an instruction to do so. The option to make regular payments is available to you when you register.

What will happen after I submit the online application form?

You can proceed to buy or sell shares immediately; however, we will also carry out an anti-money laundering check on you. Should you fail this check, your account will be frozen until we receive the additional verification documents required. It usually takes one working day to process the anti-money laundering check.

Can I buy/sell shares immediately?

Yes, however should you fail the anti-money laundering check your account will be frozen. Please see the above answer.

How do I apply for a new Product?

Please login to your online account and select the Administration tab at the top of the page. Select the 'Apply' tab and indicate which type of Product you wish to apply for. Check that all your personal details are correct and select 'Continue'. Please ensure that your permanent home address details are correct and again select 'Continue'. If you wish to receive further information about Aberdeen Standard products please tick the box and select 'Continue'. On the next screen please check all details are correct and select 'Submit'.

How do I set up regular savings to my account?

Please login to your online account and select the 'Dealing' tab, then the 'Regular Savings' tab. You will have the opportunity to enter/edit your bank details, and initiate your instruction. Regular savings are debited from your bank account on the 15th of the month. You must complete the online Direct Debit instruction at least 7 business days prior to the collection date.

Can I cancel or amend my regular savings?

Yes, you can cancel or amend the collection amount through your online account. Cancellations and amendments can be made up to 3 business days prior to collection. You can also amend your investment preferences.

I did not subscribe to an Aberdeen Standard ISA in the last tax-year - how do I apply?

Login to your online account and select the administration tab at the top of the page and then select the 'Apply' tab. Now Select 'New Tax Year ISA for Existing ISA Account Holder' from the drop down menu. On the next screen select the account you would like to start the new ISA in. Now check that all your personal details are correct and select 'continue'. Now check to ensure your permanent home address details are correct and select 'continue'. If you wish to receive further information about Aberdeen Standard products please tick the box and select 'continue'. On the next screen check all details are correct and select 'submit'. The next screen should now confirm that your New tax year ISA has been processed successfully.

How do I buy and sell shares online?

Select Dealing from the menu, then choose the Buy and Sell option. On this screen you will have the choice of which account you wish to buy/sell from and the available funds in which to do so.

When can I deal?

Deals can be instructed at any time.  In accordance with our terms and conditions if your deal is placed before 11:59pm it will be included in the aggregated bulk daily deal placed on the next trading day.  If your trade is placed after this time it will be included in the deal placed on the next trading day following that.

I have a joint account but I do not have the option to buy or sell - why?

Joint accounts are view only online. All instructions to trade must be done in writing.

Are there limits to how much I can buy or sell online?

The minimum initial lump sum investment for the Aberdeen Standard ISA is £1,000, £250 per trust for the Aberdeen Standard Share plan and £150 per trust for the Aberdeen Standard Investment plan for Children. Please note the maximum online investment amount is £25,000.

How do I fund my account?

Online dealing can only be undertaken if you have cleared funds on your account. Online dealing can be funded using your debit card online or you can send us a cheque by post.

When and how will I be paid the proceeds of my sale?

If we hold your bank/building society account details, and we can verify these, we will credit the proceeds to your account by BACS once the trade has settled. If we do not hold your bank/building society account details we will send a cheque addressed to the first named account holder, once the trade has settled. Alternatively you can submit this request to us in writing or by calling on 0808 500 0040. Settlement is usually made within 5 business days of the sale being placed. For your bank/building society details to be verified, we must be able to establish that the account belongs to you. Should you wish to have the proceeds sent by BACS and you are unsure as to whether we will be able to verify them please send a void cheque or paying-in slip to verify your bank details.

For your bank/building society details to be verified, we must be able to establish that the account belongs to you. Should you wish to have the proceeds sent by BACS and you are unsure as to whether we will be able to verify them please send a void cheque or paying-in slip to verify your bank details.

What are the dealing charges?

Please see the Aberdeen Standard Terms and Conditions for charges that may be applicable.

Can I pay my ISA Fees by direct debit?

Yes. To pay fees by direct debit please login to your online account and select the 'My Details' tab at the top of the page. On the 'Amend Personal Details' tab select 'Management Fee Payment choice'. Select your ISA account from the drop down menu and select 'continue'. From the new drop down menu please select 'Yes, pay fees via Direct Debit' and select 'continue' followed by 'submit'. The following message should now be displayed 'Your details have been updated successfully'. Please ensure that you have bank details registered with us before selecting this option.

General Information

I have a joint account but I don't have the option to buy or sell - why?

Joint accounts are view only online. All instructions to trade must be done in writing.

Why does my cash statement balance differ from my current available cash balance?

If you have any allocated cash (e.g. those in an aggregated deal) they will not be included in your available cash balance. Unsettled proceeds following a sale, and dividend income is also not included.

Can I change my postal address?

Yes. Once logged in please go to 'My Details' tab. Confirmation will be sent to your old address and your new address for security purposes.

Can I change my email address?

Yes. Once logged in please go to 'My Details' tab. You will receive postal confirmation of the change.

Can I change my income choice?

Yes. Once logged in please go to 'My Details' tab, where you can change your income choice and add your bank details onto the system if you choose to have the income paid to you.

Will I still receive paper copies of statements?

Yes, we will send you a statement every 6 months which shows a valuation of your holding(s) as at 5th April and 5th October. This also details the transactions carried out during the previous 6 months.

Can I print screens from my online account?

Yes there is a 'print' link across most of the online account pages. You will also be able to print copies of contract notes and statements.

How do I link my other Aberdeen Standard Investment trusts accounts so that I can view them under one User Name online?

Each account will have its own User Name and password for online access. However should you wish to link your accounts please write to us, stating your full name, address and the account numbers (and designations if applicable) of those accounts you would like to link. We will take approximately 5 days to process your request and may request additional verification documents from you to link all the accounts. Once the accounts have been linked, you will be able to view all your Aberdeen Standard Investment Trust accounts under one User Name.

I cannot remember my User Name / password to access my online account?

Please follow the steps within the 'Forgotten User Name' or 'Forgotten Password' page. Links to these pages can be found on the 'Login' screen.

I am already registered with the old site - do I need to re-register?

Yes, you will need to re-register on the new site, as detailed above. Please update any web 'Favourites'.

I am a non UK resident - can I register?

Yes, you can use the online service providing you are a UK national and can provide your National Insurance Number.

How can I change my password?

You can change your password within the 'My Details' area of your online account. Your password will need to consist of 8 characters and include 1 upper case alpha, 1 lower case alpha and 1 numeric character. Your new password will be emailed to you.

Is the online account secure?

Yes, our online account service uses a minimum of 128 bit SSL encryption technology, indicated by the padlock system at the top or bottom of your screen when you login to the service. As part of our security measures we require you to set up a password and answer security questions when you register. Your password will need to be made up of 8 characters and include 1 upper case alpha, 1 lower case alpha and 1 numeric character. To ensure security we recommend that you do not write down your password. You should change your password regularly. If you connect to the internet via a wireless network you should ensure that the network is secure. When you have finished using the service please ensure you 'Logout'. If you think an unauthorised person has logged in to your account please contact us immediately on 0808 500 0040.

To ensure security we recommend that you do not write down your password. You should change your password regularly. If you connect to the internet via a wireless network you should ensure that the network is secure. When you have finished using the service please ensure you 'Logout'.

If you think an unauthorised person has logged in to your account please contact us immediately on 0808 500 0040.

Can I send secure messages to you?

Yes, you can contact us via a secure messaging system which is available through your online account. We will also respond in this manner. If you are sending any personal or account related information please use this method of communication as opposed to email, as email is not a secure method of communication.

Which internet browsers support the online account system?

Internet Explorer 10.0 & 11.0 and Edge, Firefox, Chrome, Safari (latest stable release for each).

 

Aberdeen Asset Managers Limited is authorised and regulated by the Financial Conduct Authority in the United Kingdom. Past performance is not a guide to the future. Market and exchange rate movements may cause the capital value of investments, and the income from them, to go down as well as up and the investor may not get back the amount originally invested. The tax benefits relating to various products, eg, ISAs depends on the individual circumstances of the investor and may change with legislation. Telephone calls may be recorded.

The information contained in this website does not constitute an offer of, or an invitation to apply for securities in any jurisdiction where such an offer or invitation is unlawful, or in which the person making such an offer is not qualified to do so.

We accept no responsibility for the content of any external websites.